Refund Policy Provided Page

Refunds

All sales of Brand & Palms products and services are final. Due to the digital nature of our products, no returns, exchanges, or refunds will be provided under any circumstances. Brand & Palms does not accept order cancellations once payment has been received and accepted. Once the checkout process has finished, you automatically gain access to the digital templates.

If there is an issue due to an error on our part that prevents you from using the goods and services, we will consider refunding you partially, or in full. In order to receive a refund, you must allow us the opportunity to fix the issue first by:

Providing email support
Providing you with a file replacement
If you do not give us the opportunity to fix the issue using the above methods, a refund will not be issued.

Digital goods

The products will be delivered as an instant download after the purchase
You will get *lifetime access to the product
Reselling, sharing, and giving away are NOT permitted.
Services provided by Brand & Palms
We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:

in the case of Services, within a reasonable time; and
in the case of Goods, the products will be delivered as an instant download after the purchase.
In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees.

Due to the nature of the services and/or products provided, refunds will not be given unless otherwise specified in writing.