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Brand & Palms

FREQUENTLY ASKED QUESTIONS

Need help?

I've got you covered

Getting started + General

Do you provided physical products?

Our products are digital goods or online services so you will not receive any physical products. You will need to extract/unzip each digital file in order to retrieve the files or follow instructions for service access.

Do you offer an affiliate program?

Yes, we have an affiliate program that we encourage you to enroll in. Joining our affiliate program will allow you to earn a 30% commission and Payments are sent out automatically within a week after the order is complete and paid for.

Sign up here

Do you provide support?

Support is provided for customers of Brand & Palms; any support requiring extensive work is offered to customers of Brand & Palms for an additional fee.

What if I have issues with the templates?

I’m just an email away and always happy to help!

Shop + Payment + refunds

What payment methods do you accept?

I accept payment via PayPal and Stripe, where you can pay with credit card, debit card, and you can pay with credit card.

Can I pay using Paypal without a Paypal account?

Yes, you can use Paypal without setting up an account.

Without a Paypal account, you need an Debit/Credit card that is supported by Paypal.

For more details, click here to see how Paypal works for you.

Whats your refund policy?

All sales of Brand & Palms product and services are final. Due to the digital nature of our products, no returns, exchanges, or refunds will be provided under any circumstances. Get in touch if you have any doubts or questions prior to purchase.

How do I get acces to the files after purchase?

Once your payment is completed, you’ll land on a order confirmation page with the download link provided immediately. You also receive an email confirmation from ThriveCart sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam folders.

What if I lose access to my purchase?

No worries! Just reach out to us with the email address you used during checkout, and we’ll help you regain access to your product.

Do you sell gift cards?

Yes! (Amazing right!?)

I offer BAPS BUCKS, our exclusive gift cards, so you can share the joy of creativity and digital products with others.

How do BAPS BUCKS work?
When you purchase BAPS BUCKS, you’ll receive a unique code that can be used at checkout to redeem their value on any Brand & Palms product. They’re perfect for gifting or treating yourself to something special!

Where can I buy BAPS BUCKS?

To purchase BAPS BUCKS, simply send me an email. Let me know the amount you’d like, and I’ll guide you through the process.

Can I purchase more assets for a discounted rate?

Off course! I got you, send me a message and let’s chat some more.

Are the stock photos used included?

Stock photos are included!
For most templates, I try to use free fonts & elements. However, every now and then you will find premium photos embedded.

Creation + (Custom) design

Do you offer custom designs?

I do take on a custom project from time to time. If you’re interested in working with me on a custom Brand project, website design, templates, or something else, Please get in touch to discuss and get a quote.

What website platforms can you work with?

I normally work with the following platforms:

  1. WordPress
  2. Wix

Love Divi, Prophoto, Elementor…

How can I use FREE assets?

All FREE assets provided by Brand & Palms are bound by the terms of our Standard License.

Reselling, sharing, and giving away is NOT permitted.

Do I need to give credit?

You don’t need to credit Brand & Palms. But it is very much welcomed and appreciated!

The Introvert Brand Collective

What is The Introvert Brand Collective in a nutshell?

Hey, Introvert Extraordinaire! 🌟 Ready for a magical journey? Say hello to The Introvert Brand Collective ✨, your exclusive membership crafted with love for introverted dreamers like you. This isn’t just a program; it’s your golden ticket to unveiling the brilliance within you and creating a digital empire that dances to the rhythm of your introverted strengths.

If I become a member when do I get access?

You will get access to the membership as soon as you finish the payment process.

What is included in the membership?

Cozy Community Access: A private group for networking, encouragement, and sharing ideas.
The three-phase program: 1. Embrace 2. Build and 3. Flourish.
Collaboration Directories.
The Resources COLLECTIVE is like a bottomless mimosa—constantly refilling with fresh updates.
Members Only Perks

Account + privacy + Terms

What platform does Brand & Palms use for products?

Brand & Palms is using ThriveCart to deliver digital products, courses, and memberships. ThriveCart is a secure and user-friendly platform, ensuring a smooth checkout and access process for all our customers.

How do I access my purchased product?

Once your purchase is complete, you’ll receive an email with all the details to access your product. Make sure to check your inbox (and your spam/junk folder just in case). If you have any issues, feel free to reach out—I’m here to help!

Is my payment information secure?

Absolutely. ThriveCart uses encrypted payment processing to ensure your personal and payment information is protected.

I'm having trouble signing into my account, what should I do?

Please try resetting your password initially. If this still doesn’t work please send me a message so we can get you up and running again.

Is my personal information kept save and private?

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. To read more about our privacy policy please click here.

The All Access Membership

What is The All Access Membership in a nutshell?

COMING SOON!

Is the membership a one-time fee ?

Yes, there is a plan in place so you only need to purchase The All Access Membership once. Updates are always free, there are no additional fees. 

How do I get a membership?

COMING SOON

If I become a member when do I get access?

You will get access to the membership as soon as you finish the payment process.

Is there a limit to the number of assets I can download?

No! Members can download an unlimited number of assets, an unlimited number of times.

What new product ideas are you working on?

Client welcome guides, Price guides, opt-in freebies, elementor pages, scene creators, device mock ups, presentation templates, elementor freebie library, Wix templates, website banners landing pages, social media templates, Notion Templates and so much more…

If you have a request please let me know!

Can I resell the templates?

No. You may use the templates to create any & all templates for your online business, personally & commercially. You can share them on social media, upload them to your website, or include them in your clientwork. But you cannot re-sell the design templates as your own!

Where to next...

Customer Care

DISCLAIMER

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STUDENT LOGIN >

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GIVEAWAY TERMS

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